Fantastic Customer Service Inside & Out
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Fantastic Customer Service Inside and Out Is an anthology book co-written with 19 other authors. In Marian's chapter, you'll learn how to avoid the "The Deadly Dozen" mistakes that businesses make in serving customers.
You'll learn through Marian's expert storytelling how easy it is to make these mistakes. If you're a supervisor, get this book as a great model to teach your staff about the do's and taboos of customer service.
